Support

Connect Google Chat

1. In Productivity, open Settings › Notifications and find the Google Chat notifications card.
2. Press Connect. Productivity’s install page opens in a new tab.
3. Install Productivity there. Google Chat opens a direct message with the app, which sends you a welcome message.
4. Press Kết nối tài khoản (Connect your account) in that message, which is written in Vietnamese. Productivity opens and asks you to confirm.
5. Press Connect. The card now reads “Connected as” and your name. Press Send a test to receive a test notification.

Troubleshooting

• You cannot find the Chat app in Google Chat. The app cannot be found by searching: it is installed only from its install page. Press Connect again in Settings › Notifications to open that page. If you use a Workspace account and the install is refused, your administrator may have blocked apps.
• “This link can’t be used”. A Kết nối tài khoản button works once and for 30 minutes. Send any message to Productivity in Google Chat to get a fresh button.
• “This Google Chat account is connected to another person”. One Google Chat account links to one Member. Disconnect it from the other Member’s Settings first.
• The card says notifications stopped. Google Chat refused a message, usually because the app was removed from your direct message. Add the app again and press Connect again.
• You receive nothing. Check that the kinds you want are switched on, that Do not disturb is not holding them, and that you are not looking at Productivity at that moment: notifications are not sent while you are in the app.

Disconnect and remove

Press Disconnect on the card to stop messages and delete your link. To remove the app, remove it from your direct message in Google Chat. See the Privacy policy for what is deleted.

Contact

Write to trangqt@edupia.com.vn about the Chat app, your data or anything on this page.